Bad service and client engagement

I have been subject to extremely bad service by Audi Centre Bruma. On two separate days this week I called in to speak to a service consultant about a service that was done prior. On the first occasion I was put through to service but nobody answered the phone so I left a message and was told they would get back to me, which they did not. So I called at the end of the day to find out why nobody had gotten back to me and no valid reason was given. So I called the next day and the exact same thing happened to me, nobody in service was available and nobody called me back.

For an international brand that so called prides itself on service this is quite unacceptable and unprofessional to say the least! To make this matter worse is the fact that my query in question pertains to my vehicle's primary key battery that was supposedly replaced at the last service (c. 9 months ago) which is now no longer working so I am forced to use the spare key.

I would have expected a greater level of service and professionalism but received the exact opposite.