BAD SERVICE

On Tuesday (8th Dec) my car (Audi A3 TFSI SE 2014 model) could not start giving me a signal that the gearbox was faulty. Audi Centurion advisor (Pierre) advised that they have to assess the car, which would be done in the afternoon or early morning. I had to hire a car from Tempest Car Hire to travel to work. The following day no one bothered to call me until I called the dealership in the afternoon. I was told that they have to order a part from Germany and it would take 2 and half weeks. I was promised a car , which I later got from EuropCar and it was a horrible VW Polo which makes all sorts of noise when driving. I called the dealership and requested that they give me an Audi car but was told that they don't have cars. I escalated the matter to Audi SA on the 11th and was promised a response within 24hrs. No one called me with feedback until I called Audi SA on the 14th. Again Zukiswa promised to give me a call before 14:00 but she did not call. I still do not understand why they claim not to have cars when their advisors drive Audi cars that belong to the dealership and they are not paying for them. I expect a decent car to drive during festive as I will be travelling.