Bad service
I'm very disappointed and dissatisfied with kind of service I have recieved and still receiving from Audi Rivonia
My car has been to the for the 3rd time and my problem has not been fixed instead I am met with rudeness, unwillingness to help, negligent towards my vehicle, waste of my fuel and pulling of my milliage,
I'm currently sitting with a car that has not been fixed and expected to return the car at a convenient time by the dealer for the to fix it,
The workshop manager is rude, condescending, ******** individual who is not interested in sorting out our vehicles,
The instructions given to Audi the first time it went there was check the car thoroughly from top to bottom from a to z, and leave no stone unchecked, replace or repair anything and everything that is worn out , damage and that needs attention, My car sat there for 4 days and with a over R12000 bill, was the problem resolved nope, instead the technician said the car is okay, I should drive it so that the tyres settle I. After the did a roadforce balancing, that was on a Saturday, I dropped it off again on a Monday after letting them know ow that this car still has the same issues it had when I brought it in the first time,
The car sat there again for another 4 days and another qoute for over R6000.00, when I was called to come pick it up I was told they have sent the qoute to Toyota halfway, (that is where we bought the car) for authorisation and that they didnt have parts I should should come collect my car and bring it back when toyota has authorized and when they have parts, I asked the technician bfor a copy of the qoute and asked him to email me a report on what's is wrong with the car so that I can take it back and request another vehicle since the can't fix this one, I had to call twice to get that report , when I went to Toyota they told me they have not recieved any communication from AUDI Rivonia,
We picked up the car on Wednesday and only on Saturday 16 did we get the email and report Attached email:
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Hi, Lucky Please find attached document for work to be carried out on the Q3. Vehicle also need tyres for vibration at 120km/h
Thanks -------- Forwarded Message -------- Subject: Q3 Date: Wed, 13 Dec 2017 11:06:05 +0200 From: Tshedza ********** To: Lucky **********
Good Morning
Please find attached document
On 12/6/2017 1:55 PM, Tshedza wrote:
thanks got it
On 12/6/2017 12:54 PM, Lucky wrote:
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Hello Tshedza,
Please find attached the Proof Of Payment.
Regards
Lucky Langa
Sales Executive
Halfway Toyota Fourways
Cnr William Nicol & Leslie Road, Fourways
1427 Magaliessig 2067
T +27 11 **********
F +27 86 **********
C +27 63 **********
**********
www.halfwaytoyota.com
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From: Sheila Mabale ********** Sent: 06 December 2017 11:50 AM To: 'Lucky' Subject: POP
Sheila Mabale
Bookkeeper
Halfway Toyota Fourways
Cnr William Nicol & Leslie Road, Fourways
1427 Magaliessig 2067
T +27 11 **********
F +27 86 **********
**********
www.halfwaytoyota.com
Any agreement to be concluded with The Halfway Group using electronic correspondence shall only come into effect once The Halfway Group has, through a duly authorised representative, expressly acknowledged such contact information in a follow up communication. No e-mail correspondence sent to The Halfway Group shall be deemed to have been received until The Halfway Group has responded thereto. An auto-reply shall not constitute such a response. The information in this e-mail is confidential and may be legally privileged. It is intended solely for the addressee and access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be ********.
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From: ********** ********** Sent: Wednesday, 06 December 2017 11:50 AM To: Sheila ********** Subject: Attached Image)
On monday the 18th I recieved an email form Toyota instructing AUDI to go ahead with the job,I rep**** on that day stating that I will drop into off the car in the tuesday 19th november and willing to give them till Saturday 23rd November to work on the car giving them time to go through the car thoroughly, the technician called me informing me that they are fully booked till the 27th, I notified him that this is not the first time the car is coming there for the same issues and do not understand why i should wait till the 27th November to get my car into thier workshop, and that had they did everything right the 1st and 2nd time it came to them I would not need to wait for the 27th November, told him in traveling on the 29th early hours of the morning and in need of a vehicle, he said I should drop the car off on the 19 the and will have it back on the 20th,
When I dropped it off we had a conversation with the workshop manager, and told me that I should take the car to Toyota to do the tyres first and then I can bring it back to them, I told him I want to take him on a test drive first then we can make a decision, as hesitant as he was ,I insisted and and when she came back he told he heard and felt all the complains I had about the car and he will personally be taking my car into the workshop that day and will need a day to diagnose and will call back me on the same day to tell me, I had to call at around 16:30 and was told all the managers are gone to a meeting, spoke to the technician and he told me the service manager told him what to check and he is busy with car.
Wednesday 20th around 15:00 I call the dealership again and the service manager btells me he has taken my into the workshop and he will be doing it later that day, Thursday I had to call again and told that both the manager and the technician are busy and to leave a message, the manager trlss me he has done all he can think off and he can't find anything wrong, I asked him if yhey had done work that they qouted for top shock mountings, he tells me no he will order first in Friday morning and will revert back to me, I called again Friday 22nd after midday to be told that they dnt think they will recieve stock I should come collect my car and will bring it on the 27th or at my convince, I told my agent at Toyota that we should both go to AUDI as they giving us two contrasting stories and maybe when we both there they would tell us what's happening,
I found my car unwashed parked outside with oil and dirt make on it, they had once again finished my fuel and claim to have washed my car but it rained,
The only available date according to Audi was 27th and how convenient that I should bring in back my car for the fourth time now on that 27th . Negligent handling and storing of my vehicle, lies told that my car was washed and stored properly, my car had to filled with a jelly can so that I can drive to the nearest petrol station to fill it up,
When I asked to speak to a senior manager or dealt principle, the sales manager to like me he was the only manager on duty as everyone had taken leave, when I showed him oil marks and Dirt marks after he insisted that my car was washed he was silent,
The rude, unprofessional and condescending attitude and service I received from Audi Rivonia has made me not want to ever drive and Audi.
Tell today my car has not been fixed and as I write this no one at Audi has called, Toyota is currently communicating with me about a variety of car they looking to get me into