BAD EXPERIENCE

Worst experience of my life! So my story is I took my car because it was due for service 7th March 2025 at Audi Westrand Rodepoort , ok I get a call from Ennette service assistant to say I can come pick up the car they only changed oil! 3 days later I notice the engine light is on and the car doesnt have power , took it back for a good 3 days I was doing up and down until they said they found the real issue which is Mechatronic that needs to be changed, were it gets interesting they say they not liable coz they didnt do anything with that part my argument is but I took the car for service with no issues but it comes back with issues how can it be my problem if the car had issues shouldnt you have picked it up, to cut the story short I only got back my car yesterday 15th May because In April with my heavily pregant wife we went there to ask all the paper work from day one so we can now involve lawyers only when the arrogant service manager Tinus suggested they take the car to a 3rd part that deals with Mechatronix becuase it will be expensive for them, no communication all the time I had to call them they ignored calls unless you call with a different number! During the period before Tinus came with the suggestion we lodged a complaint with Audi SA but unfoetunately Yolanda who took up the case couldnt help us coz she said this is what the dealership said they did on the car so if this is what the dealership says they did she cant find a fault on that. Tinus is so arrogant he kept saying he is doing us a favour! I WILL NEVER EVER BUY AN AUDI CAR IN MY LIFE EVER