BAD CUSTOMER SERVICE

Hello Peter, Please advice, I have a situation. On the 23 Dec 2018 my car broke down on my way to East London mind you that was the second time within a week as it was fixed when I was in Goerge with the similar situation. To cut the long story short, my car was booked in at Audi dealer in East London on the 23 rd and I was told they can't help me with the courtesy car nighter rental car. I didn't have a car from the23 -29th of December and we couldn't do anything with my family during the holidays. On the 30 after fighting with Audi SA they rent out a car for me and I was told to pick up a car in Umtata at my own expense subsequent to that Friday I got a call stating that the part has finally arrived. This morning I got a call from Junene informing me that car is ready for collection. I told her that I'm in Cape Town as per discussed in December that I was on holidays in East London and I can't go to East London and I was promised that the car was going to be couriered. She told me that I have to return the rental car by tomorrow and I've asked them how am I going to go to work and they said they can't do anything yet I was promised that I will be mobile till my car fixed and delivered to me. Now I am given two option, to return the car rental as from tomorrow and book a flight to East London at my own expense though they said they will reimburse the flight fare. Which I am not comfortable with that and expected to drive the car at my own expense. They expect me to do that and they are not prepared to spend as they expect me to drive back to cape town meaning that my safety is not a priority to them all they want is to save money at my expense. These people I have tolerated them so long and now they doing this when they got the part yet my car is not with me.

please assist Regards Siyabonga