Bad Customer Experince/Service

I would like to express my disappointment with the service I am receiving at Audi in Fourways. My car (Q5) broke down on the 16 October 2018. This is the 7th week it doesn't seem the technicians knows exactly what is the problem. I keep on getting different diagnosis when ever I have to call for an update. It's one thing after the other. What is frustrating me even more is that I have requested a courtesy car which I did not receive. I was rented a car for 17 days while they were waiting for a shipment of the part from Germany. As soon as the part arrived (which did not solve problem) in the in SA I was told to return the car and no alternative arrangements have been made. I am severely inconvenienced more especially when I have to get to work not to mention running my personal errands after work and on weekends.

In most instances I have to call in to get an update on the progress of the repair of my car. No call no update. I requested the service consultant (Alex) to at least arrange a driver to pick me up to and from work. If I do not nag I do not get picked up. I asked to speak to the manger (DP) and I'm always told he is meetings and I have to wait close to 2 hours to get his attention. Unfortunately I do not have free time. I can not even commit on any of my work morning meetings cause I do not know what time I will I get to work. I got to a point of even calling one of the drivers on his mobile (Raymond Mkhwa****) who has been very helpful in assisting me to nag. This is not a pleasant experience and I'd really appreciate it if someone can look into this matter.