Bad customer experience

Audi Polokwane has the worst service ever. The receptionist whom books cars has the worst approach for someone dealing face to face with customers. The team that is supposed to update you on your car is not committing to any timelines, no sense of urgency or customer frastrastion. This is My 3rd time there and never again. My car had a faulty engine light after a service and when I laid a complainant no one seen interest in helping or commitment in why it was not fixed the first time .We waited 45 minutes before being picked up by the driver after I went to ask about the pick up, at least the driver was warm and nice . Can someone open another Audi center in Polokwane, perhaps competition will make the experience better.