Bad audit customer service

So i called the audition centurion requesting to speak to a technical advisor, reception lady transfer me, then the advisor who i never got to speak to, pick up the call, do not answer the call but leave you listing in on her discussions. After 5min i put down, then tried again, exact same things happens, i tried 5 times before the polite reception lady then request that some one phone me back. I have bought my car at this dealership, i have service my car at this dealership and to see how they treat a customer is shocking. I would have thought if the advisor is busy that my name be take and called back and not been treated like this. I will not be buying or servicing my car from audi anymore if this is their standard of treating customers. Oh and they have this nice speech, while you hold the line, how important customer’s are