Audi, you should feel embarrassed!

After being a loyal customer for the past two years, today I have been absolutely astounded at the poor service I have received from a PREMIUM brand.

On Monday I noticed an oil leak in my vehicle and called Audi Centre Sandton yesterday (2 May) to book my vehicle in. I was advised that the first available booking would be on Tuesday 8 May; with the leak not being too severe, I was happy with this. This morning, however I noticed that the leak was worse and once I arrived at my office there was a burning smell coming from my vehicle. Clearly this is not something that can wait until the 8th of May.

I proceeded to Call Audi Centre Sandton to explain the situation so that they could assist me earlier. I was informed that they would not be able to help me before Tuesday as they are “fully booked.” When I stated that there is a situation with my vehicle that questions my safety, and needs to be urgently attended to; this still does not warrant them assessing my vehicle sooner. I proceeded to call Audi Centre Fourways and Rivonia, to which I was given the same story and unfriendly service. I ask myself the question, why I am paying a premium brand for a service that I am not receiving? I am astounded that there is no service for an emergency situation, whereby there is clearly a mechanical problem. I do not expect this kind of lack-lustre service from Audi, and in fact it begs me to reconsider whether Audi is a brand I would like to continue supporting.

I am now still sitting with no resolve or any help whatsoever. Audi, you should feel embarrassed!