Audi.... you guys are the best... Naaaaat.!!

<p>Dear Audi Centre Fourways.<br />My car was towed into your shop yesterday morning.... after a complaint that was main when it was last there for a service.... but i was assured that my query at that time was nothing to qorry about. On the 24th of April 2017 on my way to work at the 5:15am. My gearbox seems to have backed up, now I'm no technician or machanic... but when I hear at the kink in my car it rings bells. These bells were raised to your service department in February 2017. Now the neglect has an impact on me. No issue... I don't mind as it is going to be attended to as my car sits at your store. I was assured that my car would be diagnosed today and I would have feedback on the way forward. <br />My whole question is that I need transport on a daily basis as my work becomes mobile and travels occur.... Allen mentioned he would only be able to let me know when my car would be diagnosed and if I would be able to get any car TODAY... <br />Surprisingly enough I have just received any call from PE Audi Assist, to inform me that you guys are fully booked for 3 weeks.... so why the hell did you accept my car and not direct me to someone who could look at it within 24hrs..? And furthermore no update if I can get can get a courtesy car.... what dealership hold a car for that long and expects THEIR client to just make alternative plans....<br />I can Uber to my destinations, will you reimburse me for the expenses?</p> <p>Now my car is being shoved to Audi Centre Northcliff.... not one person has called me from ********** <p>I would like someone to call me Urgently... not to discuss the above mentioned but to provide me with a solution.</p> <p>Thanks... I await to hear from you. ( posted on facebook with Audi tagged in on the 25th, nobody has responded since).</p> <p> </p> <p>Today is now Monday the 1st... I was not able to go or do anything over the long weekend. All my plans had to be cancelled. All thanks to the incompetence of Audi Fourways, Northcliff, and Head Office..... I must give praise to Deon ( northcliff) for assisting me even though he had no clue about my car nor who was dealing with it... he went out his way to let me know that my car is there and that they are still going to get a part but cannot assure me when I'll get my car back. He did say someone will contact me on Tuesday as he doesn't know who's working on my car... but he took initiative in assisting me. Thanks Deon!</p> <p> </p> <p>A lady called menon Wednesday saying she would get back to me no.later than Friday after she has escalated the matter to her seniors! I presume they still discussing the matter and will only get back to me when I finally get my car back. </p> <p> </p> <p>Audi you have really outdone yourselves with me this time. I think it's time for a trade in for a different brand. One that would value you and have the basic courtesy to contact their client. Like I can't even be as angry as I was anymore... I've just realised that it's not gonna work or help the situation. And nothing can change my vacation with my partner for the weekend. Well done audi for *****ing it up... I'm not even gonna go into the level of expense that this past week has cost me due yourespect negligence to provide customer service!!!...</p> <p> </p> <p>Please kindly fix my car so I can trade it in so I don't have to go down this road with Audi again!</p> <p> </p>