Audi - Terrible Service

I have dealt with Audi NorthCliff, Audi Clearwater and Audi Sandton. All terrible service. As much as I love my car, I will never buy Audi again. The service that one gets is just pathetic for such a prestige's brand. The after care call ratings means nothing. You can complain all you want and nothing gets done. Not even an " I am sorry you experienced such bad service.

To start off with, the first time I took my car in for a service at Audi, they bumped it and did not say anything. So I refused to take my car back to them. Then I took my car to Audi NorthCliff, guess what, they scratched my car and when I queried this they advised that they will have it fixed, it will need to be booked in, they will give me a call when a courtesy car is available. After numerous calls over and over, I am still waiting 2 years later. I gave up on that one.

Then I decided to take my car to Audi Clearwater, at first the service seemed great but it was just an illusion.

My car went into Audi Clearwater as my boot light was not working. They fixed it but it was only a temporary fix and after numerous requests for the invoice or work sheet of duties performed, I received a shady document supposedly being an invoice for the work done.

A year later, I then took it to Sandton to have it fixed, at first they advised that they required a part to be ordered. Then it went back as the part arrived just for them to tell my husband, it is not the part that is faulty but the wiring and they will need to have the car booked in. This after he was called to say that the car was ready for collection. My husband complained and they advised they will provide a courtesy car. They will call when they have one available. My husband called on numerous occasions and there was always stories around the fact that they did not have cars available. Eventually my husband called again on the 13th August and they managed to confirm that I could bring my vehicle on the 9th September and I will have a courtesy vehicle . So after almost a month before the time, confirming that I could bring my car in and will receive a courtesy vehicle, guess what? I get there and there is no vehicle available. The poor support staff who are the friendliest of the staff there have to take the brunt of the complaints of the customers while the rest of the staff avoid the customers. Eventually I received a courtesy vehicle. This around 10:00am. Get into the car, NO FUEL!!!! Please by no means do I expect the vehicle to be filled with fuel but really? I will just about make it out of the parking lot. I went back in and complaint, the manager sitting there laid back in his seat with a no care attitude. The receptionist trying her best to help me. they then provided a fuel slip of which I could use to get some petrol. Eventually getting to work at 10:30. The service I received from Audi over and over is really terrible. When I have been in the reception areas, it is clear that I am not the only one. Customers are complaining all the time and nothing gets done about it. One would think that I may be a difficult customer but I can assure you I am very far from that and am so disappointed that I have found myself having to write this complaint.