Audi South Africa Still waiting for my motor plan to be honored for 5 years 100000 kms in writing

<p>I am an Audi enthusiast and bought my first Audi in 2006, I needed to upgrade my vehicle last year after many happy km's. I was very impressed with the Audi Q5 and thought with economics heading the way they were with a sliding currency and increasing prices I had found a brand new vehicle that suited my needs.</p> <p>I would like to submit a complaint regarding the term of my motor plan for the purchase of my new Audi Q5, I purchased and took delivery of my vehicle on the 31 August 2015 and was ensured by El-Marie Jardim the sales consultant that my motor plan was for 5 years as of date of purchase of a new vehicle on the 31/08/2015, I specifically asked for proof and she ensured me that the vehicle motor plan was loaded on the system as per vehicle code, no proof was shown to me even after i requested It. The sales lady left the dealership and in February this year I went past the dealership to check this information and as per vehicle's maintenance and warranty statement you can clearly see that the motor plan ends 4 months before the 5 year plan should expire. I contacted the dealer principle Marc Simon and emailed him my confirmation of cover from my insurance company aswell as registration papers acknowledging the date that I purchased the new vehicle. He sent me an email confirming that Audi centre Northcliff will honour the motor plan but as discussed with the servicing department until the information apears on the vehicle's maintenance and warranty statement and if the dealer principle leaves the dealership how can I be insured that my motor plan is valid?</p> <p> </p> <p>I have made numerous phone calls and many visits to the dealership and am being told that it's a systems issue. Every week I am made **** promises that this will be resolved and as a last resort have had to put a complaint on hello Peter, Please can someone get back to me with answers and in writing.</p> <p> </p> <p>Kind regards</p> <p>Iain Warren</p>