AUDI SOUTH AFRICA POOR PRODUCT & SERVICE

I RECENTLY BOUGHT A 2020 BRAND NEW AUDI S3 IN JULY 2020 BUT ALREADY I AM EXPERIENCING A PROBLEM WITH GEARBOX LIKE IT HAPPEN ON MY PREVIOUS A3. HOWEVER, I LOG A COMPLAIN ON 29/12/2020 WHERE I NEEDED AN EXPLANATION AS TO WHAT HAPPENED SINCE THE CAR IS STILL NEW AT 12000KM OF WHICH THEY CAME TOOK THE VEHICLE ON 30/12/2020. HOWEVER SINCE THEY TOOK MY CAR, IS ME WHO CONTACT THEM FOR FEEDBACK WHERE I AM ALLOCATED A CONSULTANT TO DEAL WITH MY CLAIM BUT SHE'S NEVER AVAILABLE AND IT'S ME WHO MUST CALL THEM FOR FEEDBACK AND RE-EXPLAIN MY ISSUE.

AS AT 12/01/2021 THEY HAVE NOT EXPLAIN WHAT HAPPENED OR WHAT CAUSES GEARBOX DEFAULT AND SINCE THEY HAD MY CAR, I ASKED FOR CURTERSY CAR SINCE I AM AN ESSENTIAL WORKER AND I USE THAT CAR TO WORK BUT I WAS TOLD WE DO NOT PROVIDE FOR THE CURTERSY EVEN THOUGH THE CAR IS STILL UNDER MOTORPLAN SINCE IT'S STILL NEW AND HAS NEVER BEEN SERVICED BEFORE.

PLEASE CONSIDER THIS GEARBOX ISSUE AND THE POOR SERVICE FROM AUDI SOUTH AFRICA WHEN THINKING OF A3'S OR S3'S.