Audi South Africa bad services and refusal to take responsibilty for their faulty product

<p>I currently drive an Audi A3 1.8TFSI 2015 model that i bought brand new from Audi. I am the 1st and only owner of this vehicle and its currently about a year and 7 months old. Now the other weekend, my clutch decided to cave in while i was driving in the middle of the city and this resulted in my car stopping as i couldnt shift gears. I called Audi assist and reported the matter to them. Only 2 hours later did the useless tow truck assistance show up.</p> <p> </p> <p>My car was taken to Audi Arcadia in Pretoria were they only contacted me 2 days later to let me know that they are busy checking the car. Another day went by and the useless Audi brand representatives had the audacity to tell me i need to pay R15 000 for the repairs. I told them this should be covered by my warranty as the car relatively still new according to me. The personnel proceeded to tell me that its my fault and driving style based on their assessment of the parts and because of that i am liable to pay for the demages personally. I logged a complaint with Audi customer care as felt this was unacceptable.</p> <p> </p> <p>This is not my 1st car, i have driven a Fiesta for 5 years prior to this and never had any clutch problems and now all of a sudden my driving style is suddenly questioned due to their product that did not even last 2 years. The customer care logged my call and investigated for 2 weeks while i was inconvinieced without a car. For those 2 weeks i had to call them 1st everyday to ask a status update which they failed to give me everytime. At the end of the 2 weeks i called again and they finally had feedback which was that i have to pay for this useless product.</p> <p> </p> <p>This has been the worst experience and service that i have ever received. Audi South Africa has proven to be both useless and *********** in my view. They refuse to take responsibilty for their brand which i am paying good money for. Now they trying make a quick buck out of me by trying to pin their faulty product to my driving style, the same driving style that never gave me an issues for the 5 years that i drove my Ford Fiesta. I am both angry and disappointed at their conduct. I expected more from such a big manufacturer and brand but clearly i was wrong.</p> <p> </p> <p>In a nutshell, Audi South Africa is useless, *********** and *********. I am calling them out on that.</p>