Audi Somerset West

Audi Somerset West has had my car for repairs for 5 weeks and despite having paid the invoice in full have still not received my car back. The car was towed in on a breakdown on 23 May 2018. I received notification on the same day that the dealership has taken receipt of my car. The 31 May, I received the quotes and provided approval for the repairs on the same day. 4 June I requested feedback via email and received none. When I called the dealership thereafter, I was informed that they had not started the work yet. 14 June, I received an email, which I read after 19:00, to state that the repairs were complete. I made full payment on 15 June and was told I could not take receipt of my car as despite having provided proof of payment from the bank directly as well as via email from myself, the dealership has not seen the funds appear within their account. I still do not have my car back.