Audi Sandton - Zero customer service

I'm really frustrated with the service I've received from Audi. I left my car last week Tuesday and was told they'd call me in 48hrs with a diagnostic. On Wednesday they called to say they did receive my car and wanted to know what the matter was - the guy I spoke to (Bongani) said the'd let me know once the check it out....THEY HAVE NOT CALLED ME SINCE THEN!!!!

I had to call twice yesterday and each time I was promised a call back. The only thing they do is confirm my registration number and the color of my car....really???

I am without a car at the moment and I have had to use uber to commute to work - this is becoming very costly.

It's amazing how nice they were to me when I bought the car but when things go wrong I'm a nobody...

I demand answers Audi SA!!!!