Audi Sandton - A Stain on the Audi Brand

Took my car into Audi Sandton on Tuesday for minor repairs. When i went to collect the car on Thursday it was returned to me with my rear view mirror broken and dangling. I pointed this out to my service advisor, who confirmed that the damage was caused, while the car was in their care. He consulted his manager, on what to do. The service manager took a look and then proceeded to insinuate that the mirror just broke off. The advised me that this "happens all the time, to car parked in the sun on their lot." He was insistent. I objected an demanded they fix it. His proposed solution, was that they would tape it up and i should take it to a windscreen repair outlet and have it fixed at my expense. I insisted they fix it, since they caused the damage. He eventually agreed - can you believe the audacity of this Audi "customer service"representative? I advised him that i needed the car for today, owing to work, meetings etc. He offered no courtesy car or any other amends. He remained reluctant to do anything to take accountability for the damage and repair. Today the car was returned today, delivered to my home, and upon inspection, i discovered that the repair was defective. The mirror was now glued to the windscreen, but *****ed and the plastic casing broken and dangling. The fact that they never checked this, before delivering the vehicle, is even more shocking than the service manager blatantly denying responsibility. When i called the service advisor to notify him of the defective workmanship, he said there was nothing he could do. I expressed my dissatisfaction and requested to speak to the dealer principal - his response was that the dealer principal had left for the day and there was no one i could escalate this to. His advice was that i accept this.

I've been a client of this dealership for 15 years and never experienced such appalling service. From poor workmanship to some of the worse customer service ive experienced ever. This is off the back of just spending R18,000 with them.

I will be taking this further, directly to Audi SA, this dealership is a stain on the Audi brand. My advice to would be customers - don't support Audi Sandton, unless you want appauling service and have to deal with inept and arrogant self-righteous people.