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Sinethemba N

1 reviews | Active since Dec 2023

13 Dec 2023, 15:53

AUDI SA POOR CUSTOMER SERVICE

On the 31st of July 2023 i wrote a messenger to Audi SA reporting about my Audi that i bought last year June 2022 that has given me a terrible experience. it's quite a nice car comfortable and enjoyable but ever since i bought it i have been experiencing nothing but hell of a problem with the engine light so far it has happened 4 times and that's so inconveniencing because i can not drive the vehicle with the light on, and that means i won't have the vehicle to take the kids to school, travel to work and also run my errands.

On the first incident they said it was injectors, the second and the third incident they said the problem was spark plugs which was caused by the fuel i am using and that gave me a huge concern since i am using popular garages which are engine, total, and shell. The last incident of the engine light occurred on the 10th of November 2023 and I reported as well and they booked the vehicle to my preferred dealer. On the 11th of December 2023 when i was about to leave for work i started the engine and its started the gave me a warning light that is read as Gear box malfunction: you can continue driving see owners manual, but i couldn't drive the vehicle since the gear did not engage and again i was stranded with the transport to work i reported the matter as well they said they will tour my car to the nearest dealership and i raised a concern about courtesy and i was not assisted. Today i got a call that there's is a part that needs to be replaced and they dont have it on stock in AUDI Richichards bay and still they refusing giving me a courtesy even though they dnt have parts in stock.

It's concerning me that such a brand new car can have so many troubles within a space of 18 months so its looks like they sold me a faulty car .

I REGRET BUYING A CAR FROM AUDI

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