Audi SA Finance Services Careless In Handling Clients’ Info

I have a vehicle that is financed by Audi Financial Services. A few months back I moved from one province to the other. This necessitated informing Audi about the vehicle’s new address. I duly sent certified proof of address to Audi via their online portal. However, whoever captured my new address made elementary errors, eg misspelling my suburb’s name. I had to contact Audi several times to have this seemingly simple problem fixed, but in vain.

Finally, when I was at the end of my tether, Audi finally contacted me - not to resolve my problem, but instead to demand that I send the same proof of address that I gave them less than a month ago, presumably because they have misplaced it! How can one have confidence with a company that easily loses important documents like that, in an era where identity theft is so rife?!

I could tell them to take a flying leap, except that I still need to have my vehicle registration changed, and this is going to be another uphill battle. I regret that day I decided to do business with this company, as they have no after-sale service whatsoever!