AUDI SA are ********. They rejected my battery claim for no valid reason!!!

NEVER EVER BUY AN AUDI, THEY ARE ********!!!!

AUDI SA has refused to honor the 1st claim on my motor plan without any valid reason!!!!

On 21 September 2021, I took my 2018 model Audi A3 (mileage of 50000 kms) to the Audi centre in Rivonia as i was experiencing frequent battery issues (since on or about February 2021), with the car refusing to start due to a flat battery. I was informed that the car was put the diagnostics over night and the following day (22 September) i was informed by the Technician (Floyd) that he tried to charge the battery however it was not charging to the required capacity and therefore it had to be replaced. I agreed to this considering that i wanted the issue resolved and with the knowledge that this was covered by the motor plan. I was then called by Floyd after 3pm on 22 September 2021 and he informed me that he was unable to go through with the replacement as planned as the quality control personnel had picked up that in the last 3 month myself the owner of the vehicle had either kept the ignition on or kept the lights of the vehicle on for extended periods of time which then caused the damage to the battery!! (THIS IS COMPLETELY NOT TRUE) this meant that Floyd could not to proceed with the replacement and I would be liable for the battery replacement which would cost about R8000 to replace including labour!!

I was perplexed by this as i have not kept the ignition of the car on for inexplicable periods and i do not know what Audi considers to be a period too long to keep the ignition on. Secondly, I have had two occasions at the beginning of the year where I called Audi assist for a jump start due to a flat battery and even on these occasions the car had not been left on unreasonably so I do not understand why the battery damage is being measured over a 3 month period yet i have had issues with the same battery since February 2021.

I contacted Audi South Africa on 28 September to raise a complaint on the matter, they contacted the same dealer who who indicated the same story about my vehicle.

Audi SA did not provide me with a documented report as requested which shows when this car was left on and for how long.

Audi SA is cutting costs and refusing to honor legitimate claims on valid motor plans for no legitimate reason!

This is the fist claim i have made on my motor plan and i if they reject something as small as a battery claim how much more for something bigger than this? will i also be liable for this although i am paying a fortune monthly to have this vehicle? I am currently without a car and i am being inconvenienced as i have to take Uber to work and to anywhere else i need to go. They are not even moved by this!

THINK TWICE BEFORE YOU BUY AN AUDI THESE PEOPLE ARE ****** AND THAT CAR WILL GIVE YOU PROBLEMS, DONT EXPECT THEM TO TAKE ANY RESPONSIBILITY!!!! #AudiSouthAfrica