Audi's horrific post-sale service leaves mother destitute

<p>I am traumatised and horrified by the treatment I have received from Audi South Africa, its branch at Durban CBD and the service received by their so called " customer service centre". My vehicle malfunctioned on Friday 5 August 2016 due to a manufacturing fault and I found myself immoble and frustrated because the Audi centre where my car was booked into refused to provide me with a curtousey car citing various ******* reasons and leaving me sitting in their lounge area for HOURS. I was informed that my car would only be diagnosed the following week as they already had 9 breakdowns to deal with. I expressed that this was my only mode of transport and as a mother with two kids I would be destitute and immoble, I questioned their processes and was attended to by a very apprehensive and unfriendly dealer principal who failed to update me with any progress let alone offer any alternative resolution. I was upset and worried about my kids which I still needed to fetch and no one bothered to check on me. Instead I was slapped with forms I had to sign (for a loan vehicle) with no explanation and I had to take them back to the same hostile dealer principal who dissmively advised that they had diagnosed my vehicle and the parts would arrive on Wed and on the basis that the parts would be sourced locally they definitely would not offer me a courtesy car. I was livid! Audi prices itself in providing exceptional customer excellent and post sales service and rightfully so, I was entitled to be assisted in every way possible to ensure I had a loan vehicle due to the inconvenience. The customer centre provided no resolution at all, I was passed from pillar to post dealing with a very unsympathetic call centre agents,one promising a call back that never materialised. The dealer did not inform me how long the repairs would take nor offer any further assistance to me as an aggrieved paying client. Instead they were quick to send me off home and nobody communicated anything further. I will be contacting the ombudsman because this experience was not only deplorable but Audi has failed to deliver on their promise. I will be stranded and destitute with my family for an uncertain duration of time and Audi has no concern about my immobility. I cannot wait to upgrade to BMW because this was a poor disgusting sub-standard service that no customer deserves to experience!! Unhelpful spineless staff, no provision of resolution, no communication. Audi has gone to the dogs</p>