Audi Rivonia

Good Day , Please assist urgently

On (15 Dec 2017), I had my car repaired by Woodmead Auto Tech DG25HMGP Audi A5 at (location and other important details of the transaction). 1. 15 December 2017 I entered into a service agreement with Woodmead Auto Tech (“the company”) in terms of which the company would attend to the repairs of My vehicle, an Audi A5 Coupe (2012 model).

2. I have paid Him the amount of R 47 841.05 for the repairs to the mechatronics and thereafter an amount of R 17 957.33 which was also paid in full to His company.

3. On the basis of the recommendation by the company, I authorized that My vehicle be sent to Audi Rivonia who later sent the vehicle to a service provider based in Randburg for a software upgrade. I was quoted by your Woodmead Autotech for the software upgrade and I made payment of the amount of R 6 612.00 to them which amount was to be forwarded to the service provider by the company on completion of the job in order for the vehicle to be released to client. The car was removed by Woodmead without my Consent and taken to Randburg

4. Woodmead Autotech left my Car with the 3rd Party of which they managed to repair and completed my Car ,3rd Party can’t release the car without the Payment and Woodmead Auto-Tech refuse to Pay the Outsourced Company and this is leaving me without the car

To Resolve the Issue I believe that Woodmead is in Breach of Contract and tried to resolve the issue with them and still refuse to release the car including my old Parts ,we even send him the letter of Demand of which he ignored to respond after 14 Working Days ,I believe that Woodmead Autotech is a Registered RMI and he need to take accountability ,kindly assist and intervene on this matter ,I have escalated this matter to Joe Penlai and I haven’t got any Positive feedback as yet ,it’s been 5Months ,I have been patient enough with them and I feel that RMI is not taking action were is needed as I’m being send from Pilar to Post ,Woodmead and Audi have put me on this Predicament and no one is willing to take the blame to resolve the issue ,I have reach out to the Dealer Principal at Audi Rivonia and Woodmead but all my attempts to explain to them how urgently I need the car wasted or for nothing ,worse I called also Audi SA and they can’t help me too including the Ombudsman I must say that both Parties are Partially responsible and need them to act fast and resolve this matter but at the moment I have been failed by both including RMI, Belonging is better business, and what you put in is what you get out.( RMI CEO Jakkie Olivier ) at this moment I have invested too much energy ,money and what I get is the worst service ever seems like this words don’t mean anything to RMI Employers