Audi Rings of Disaster

<p>I am not surprised by your ordeal at Audi Centre Northcliff. We have three Audi's in the family that all go to Audi Northcliff for service. Two of them were actually bought from the same dealership. Earlier in the year our A4 Avant was sent for a routine service. The car was bumped by another Audi by one one of the mechanics. We were assured we could bring the car back anytime to have the right corner fender fixed. When I contacted them two weeks ago they said they would investigate as the service advisor had left their employ. I waited patiently for Shawn Steinmann to phone me. As service manger he refused to accept any liability saying he doesn't know what happened to their employee. He further asked if we had anything in writing regarding the fender bender. <br />I was shocked that Audi had no way of contacting a previous employee and more upset as they refused to repair my car. Shawn Steinmann certainly needs to go on customer service course as he just brushed me off saying there was absolutely nothing he could do.<br /> His answer was:<br />1. It was before my time<br />2. I don't know what happened to the service advisor<br />So be warned guys .... If you send your car to Audi Northcliff and it gets damaged, you will have to repair at your cost. <br />I have the raised the issue with Audi South Africa. Let's see if head office can do anything, I will let you guys know the outcome. <br />For now I will not be supporting the Audi brand. Great cars but disgusting service.<br />Angry, shocked and highly irate client.....</p>