1 reviews | Active since Jul 2013
Audi Richards Bay Struggles
I have resorted to writing this review on here because my struggles with Audi are starting to affect me financially. I have been really patient with Audi Richards bay. I have taken my car in several times for the engine light which I believe has now been sorted (time will tell). The other issue I have reported since around April was a certain cover that didn't automatically slide back when I open the roof. I have brought up this issue several times but there was always an issue of time every time I booked the car in I requested that those covers to be checked I was told they can't check the engine light and the covers at the same time i will have to book the car for another date. So eventually last week I took the car in to sort out the engine light and they finally started checking the roof top mechanism. I spoke to Jordan the technician, I opened the roof and showed him that the covers are getting stuck and not sliding back to close as they are supposed to. When I came to collect this car I was told I'm going to have to pay for them to strip the compartment and find out what is wrong because it seems something is broken. Mind you I have been reporting all along for the past 3 months that the mechanism is failing. It started on one side and now on both. After they touched the car on Friday the covers are now completely lose and not getting stuck as per my initial complaint. I am quite certain that the technician broke it further than it was damaged and there is a part that completely has been taken off and Jordan denies having removed it. I may not be a technician but I know exactly the condition I took the car in. I also don't understand why I am expected to pay for them to inspect why the mechanism is malfunctioning. I have been patient enough with this branch. The job cards I have with them are proof of how many times this year I have had to take the car to them. The admin lady is very nice and friendly however I seriously I'm done with being there every second day. It was better when there was no money involved now I'm losing time and Money. I'm hoping someone will assist me in resolving this issue and salvage my relationship with Audi.
