Audi Refusing to repair a my car under warranty bought 5 months ago

Dear Principal Dealer I am writing to express my dissatisfaction with the way my after sales experience has been handled after buying a Demo car with 11000km from your Audi Vereeniging dealership on 02/11/2023. I had serious problems with the gear box on my car which Audi were unable to help me with, It was towed to the Audi dealership in Bloemfontein. The tow truck could not tow the car at first as they could not move the gear in park to neutral, Audi Assist called an Audi Technician who came and open the gear box, inserted a pin to shift it to neutral. The gear box had no liquid spillage whatsoever when he showed me at the time he open it in order to be towed. After their investigation, the Audi Bloemfontein dealership informed me that there had been a coffee and soft drink spillage in the gear box. I find this quite surprising as I do not even drink coffee and have not tampered with the gear box in any way. In addition, the dealership have informed me that they cannot fix the problem as it is not covered under my warranty, and I am expected to pay for it. On top of that, they will soon charge me for storage. I have attempted to reach out to the Audi Vereeniging dealership that sold me the car, but I have yet to receive any assistance. As a single mother who relies on her car, I am extremely inconvenienced by this. I have no car to take my daughter to school and yet I am still expected to make payments. I am therefore kindly requesting that you intervene and resolve this issue as soon as possible.

Yours Sincerely, Mandisa Khokhotho *** ***