Audi Q3 Damage: Poor Service

<p>Dear Audi and Volkswagen SA</p> <p>When I bought my Audi Q3 brand new from Bloemfontein audi centre, I received the best possible service ever. I was also guaranteed that Audi SA's aftersale service are the best in SA, and I believed it till today!</p> <p>On Monday 13/03/2017, I phoned Bloem audi regarding a coolant warning light and the service manager told me to phone audi roadside assist immediately to collect my vehicle and have it delivered to an audi centre asap. We live in Kathu Northern Cape and Zonkie at roadside assist told me my vehicle has to be delivered to the nearest dealer from Kathu which was Audi Kimberley. I asked her regarding a courtesy vehicle and she said they first have to see what the damage are and the dealership will then inform me. My vehicle was picked up from my home and I was personally their while the pick up was done. All was in order. My vehicle was then delivered to Audi Kimberley just after 11 on Tuesday morning 14/03/2017. Francois, from the servie department phoned me just after 11 and told me that an accident took place, something broke while my vehicle was offloaded and my vehicle rolled from the pickup truck. I immediately asked him to send me photo's which he did. I also phoned the Audi customer care just after that and explained everything. This was the second time I requested a courtesy vehichle with no answers. Yesterday, I phoned Francois again and requesting a courtesy vehicle with no answers. He told me that he will get back to me and after 11 this morning still no response from his side. Again, no one from audi SA phoned me regarding this accident. I was still kept in the dark. </p> <p>This morning I phoned the Branch manager at the kimberley branch and this accident was the first time mentioned to her by myself the owner. CIS then phoned me about two hours later after I spoke to her and she explained that a new case has been logged and it will take another 24hours for them to get back to me. I emailed her all the photo's I received from Francois and the driver of the towing company. Both had different stories as to what happened. At 2pm this afternoon I phoned CIS again and still no answers. Again I asked for a courtesy vehicle with no answers. The only thing they kept telling me is that they are busy communicating with the towing company regarding the accident and will get back to me. </p> <p>What in this world does the towing company have to do with it? When my vehicle left my property, all authority regarding my vehicle was given to Audi SA, not to any towing company!!</p> <p>Zakiswa at CIS was supposed to get back to me before 5pm today regarding this matter and still as I am writing this review and my frustration has nobody phoned me back. It is now 17:25</p> <p>I am so utterly dissapointed in the service and the dont care attitude Audi has towards this accident. I bought an audi due to their fantastic reputation but surely this is not what I am experiencing now. </p> <p>I truly hope that someone from Headoffice will see my post and respond urgently. I am a single mother with three primary school children that is in school with no transportation.</p> <p>I expect from audi to send me a courtesy vehicle, the same as I was driving urgently and surely to fix this matter and my vehicle with very urgent response. </p> <p>For any further information you can phone me</p> <p>Regards but very dissapointed</p> <p>AS Shone</p> <p> ********** 464</p>