Audi Northcliff Worst Service Ever

The vehicle was brought in, in December 2015 to be repaired. The vehicle was diagnosed as having a certain problem in the gear box and told it would now run fine. I was further told if the problem occurs again the vehicle would be repaired again. <br> <br> The problem then occurred again in April and the vehicle was towed in. The vehicle would then drive and but would never change into gear. The vehicle was then booked in to the service department. In which I noticed that the department went from having above 4 Service consultants in December to just one. I further had to contact the service consultant on a daily basis as he made not effort to make contact with me the client on a regular basis. <br> <br> I also want to also clearly state that for a car to sit at a dealership for 7 days and the dealership not know what is wrong with the vehicle clearly then shows us the competence of the people of the dealership and now have lost all trust of the work already done in December.