Audi never again

Item: Audi South Africa
Rating: 1
Author: J K

On 24th December 2016 I was driving to PTA in the rain, when I arrived in PTA the sunroof of my A3 (2014 model) was leaking water. I took photos and went on holiday. On 3rd January 2017 I phoned the klerksdorp branch to inform them of the problem and to make a booking for repairs. I was advised that this is a spesialized job and that I neede to phone Audi the Glen. I phoned Audi the Glen and the workshop manager was also not keen on helping, I dropped the phone and phoned Audi SA logged a complaint and requested who whould be liable to assist in the repairing proses. A lady from the call centre phone on 05.01.2017 to inform me that they are busy attending to the problem and would get back to me. On the 24.01.2017 I signed a document for my vehicle to be taken to a panelbeater in Potch because Klerksdorp does not have the equipment of expertise. On the same day I received my first courtacy vehicle (empty tank) and I drove with the vehicle until yesterday 1 Feb 2017 when I was informed they needed the vehicle back. I filled up the tank with R 100 and asked to be compensated for the 170km tank in the vehicle. I was given a new courtacy vehicle yesterday afternoon. This morning I got a call again from the dealership the needed the car back and would send yet another vechicle!!!!!!!!!!! In the meantime I was dealing with the workshop manger and the case manager on the phone regarding an insurance issue. My insurance wont cover the courtacy vehicle meaning I will be fully liable for all cost if there is any damange/scratch to the vehicle. I told them how can this cost me money its not my fault the sunroof is faulty (this is a manufacturing issue) and no its costing me money in petrol and possible insurance??????????????? They collected the vehicle I was given yesterday and I did not want to take anohter vehicle because I am not willing to take the risk of something happening to the vehicle and me having to put down money for repairs. The 170km tank of petrol was now not for my use but for there use. I am without a vehicle and will have to try and make arrangements with my parents to assist (who is living in another town) at my cost yet again!!!!!!!!!!!!!!!! How is this possible how can I be in this position should Audi not be doing everything they can to assist???????????????????????? Because of a factory fault my life came to a halt. I asked for the case managers supervisors info but was denied. According to her I can only go so far and no one else will or can assist. Beware major financial and inconvience issues when your vehicle is not up to standard and they have to assist. Audi never again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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