Audi Hatfield bad service - Disgrace for the German brand !

[08/06, 09:38] C.B: Good day Audi Hatfield. I booked my Audi TT ** ** ** GP for repairs last Monday. Today I am phoning to find out if theres any progress on my car and NO ONE could help me or just answer a phone. Its pathetic and unprofessional that the whole workshop is at a stand-still and very rude for the receptionist to drop the phone in my ear while still talking !

[08/06, 10:41] Audi Hatfield: Good day. Please provide me with your Name, Surname, number and email address so I can follow-up for you.

[08/06, 10:42] C.B: ************ . 072*******. ********** [08/06, 10:46] Audi Hatfield: Please let me know if one of our specialist don't call you within the hour.

[08/06, 10:46] C.B: Thank you

[08/06, 12:20] C.B: Hi. No one made contact with me still

[08/06, 12:25] Audi Hatfield: Just sent it to our dealer principal.

[08/06, 12:31] C.B: Thank you very much

[08/06, 16:00] C.B: Still no feedback on my car. Still waiting for a call back....realy not happy

[08/07, 08:37] Audi Hatfield: Hi Christaan, Dirk and Chantel spoke to you yesterday...

[08/07, 08:51] C.B: Are you serious ? Because "they spoke to me" I must be all happy and still dont have ANY info as to if my car is still there, was it diagnosed and looked at, what is the cost, was it repaired, is vehicle ready for collection or how long it will still take. Dirk was in fact so confused he spoke about an Audi A3 with a water leak. Not even the right car. He then said he will find out and let me know....I am still waiting to hear from anybody. This is pathetic ! Nobody has a clue what is going on ! I will not leave this here. I will escalate to head office and all media i can and want to. You, Audi Hatfield is costing me a lost of income because I have no car to travel or even an ETA when it will be done. This is suppose to be one of the top dealerships and car brands in the country. Your aftersales service is a disgrace to the German brand !