Audi financial service ********* during times of distress

Financial services are being ridiculous with assisting during the COVID 19 relief. they moved waiting period from 48hrs-72hrs to 10-14 days knowing very well people are in destress of payments and employers sent letters in this last week. additionally they have already sent our banks debit orders which is too late to reverse. When other service providers have systems in place for quick assistance you guys prolong process to get payment...absolutely *********