Audi fails to offer a courtesy car and accommodation

I have been an Audi customer for more than 4 years. I own a Q3, which was due for service and I took it to Polokwane branch on the 17th Feb 2022. I was informed that day, they found a leak and they need to stripe the car to find where its leaking. I am a resident of Phalaborwa town (2 and half hours drive away). I decided to book a b&b and stay over.

The following day, I was told it's a pipe and they (Polokwane branch) do not have the parts in stock. They also do not have any cars at the dealership to loan me. The branch then, contacted Audi SA to organize for me a courtesy car. It took the whole day of the 18th and around 5pm I was told, Avis Polokwane does not have cars. By this time I have checked out of the b&b and I am expected to be travelling to Pretoria. I found myself stranded and all I was told is "even in Pretoria Avis does not have cars", we cannot help you. You will have to wait for Monday.

What type of pathetic, non compassion service is this? What if I was ****d and or killed? I was also told, we do not pay for accomodation for clients unless, Audi SA books for you. Oh, worse... Please remember that Audi does not guarantee mobility.

I am very disappointed, as I had to get lifts to get to Pretoria and even now, I do not know how I am going to travel 700ks back to Phalaborwa.