AUDI CENTRE SOMERSET WEST - WORST SERVICE EVER - NO CLIENT SERVICE AT ALL

I have booked my Audi 1.8 in at Audi Centre Somerset West on Tuesday, 26 FEBRUARY 2019 morning, a WEEK ago today. After the person from the workshop looked at my vehicle Tuesday last week he said the parts will be ordered it takes 2-3 working days. The same afternoon Tuesday 26 February the phoned my husband to inform us what precisely need to be done and the cost thereof. We accepted and gave the go ahead. By Friday, 1 March 2019 we have had no feedback or call whatsoever from them to give us at least an update or anything. That said after I was told on Tuesday the car will be done by Friday, latest Monday as well as my husband when they spoke to him. Today is 7 days - 5 working days later!!!! The service manager just told me (AFTER I CALLED THEM AS THEY HAVE NOT CALLED US AS YET) that the parts only arrived yesterday, Monday 4th March, afternoon. And that the car will only be worked on today and be finished by tomorrow 6 March 2019!!! She apologise, that is the only answer I got to my question of HOW and that it is UNACCEPTABLE. Then I phoned the branch Manager, Mr Quinton Richter, whom also told me the story of 2-3 working days, etc. But it is 5 working days today!!!! But he will find out and contact me back. It is half an hour ago, no feedback whatsoever as yet. THIS IS ABSURD! My money is good enough to pay for there service, but how do they expect me to get to work, home and get my toddler children to school and back without my vehicle for 7 days. All the can say is 'we apologise'. I HAVE NEVER IN MY LIFE HAD SUCH BAD SERVICE FROM ANY BUSINESS, AND NOT EXPECTED FROM SUCH A HUGE SOUTH AFRICAN COMPANY.