Audi Centre Sandton - embarrassing service!!!

I took my car to Audi Centre Sandton for some repairs to be done on the car including service, as there was at the dealership I received a call re the 2 chips I had on my windscreen and gave a go ahead for Audi to stop them, however upon picking up the car, my windscreen had a crack away from the chips which were stopped, when this was questioned I was told that the windscreen fitting that was on my car in 2019 were not done correctly hence the crack. This is BS to be honest, when this happened no one at Audi called me to tell me of the crack and had to question the crack, which simply shows pure lies because no one told me of that. This transpired at Audi and now I am being told that it was due to work that was done in 2019. I ha e asked several times to have the service manager to call me and nothing. I have been an Audi client since 2016 and I must say such service is **** as they will break your staff and come up with a lame excuse to avoid taking responsibility of their poor actions. Such a huge organization I am really disappointed and I can safely say I will not be going back to Audi again but changing brands going forward. I am sure if it was "someone" else they would have took action. Well if ever someone asks me about Audi Centre Sandton, my response is purely thry deliver **** service! Now I am told I need to fix it but when I took my car it had no cracks what nonsense is that??? Audi Centre Sandton is mediocre. #unhappyloyalcustomer

I am using Audi South Africa as Audi Centre Sandton is not claimed on hello Peter.