Audi Centre Northcliff's incompetence and ********* customer service

<p>In March 2016 my car stopped changing gears and I immediately reported the issue to my warranty. They advised me to take the car to a registered Audi RMI repairer or an Audi dealer. I sent the car to Audi Centre Northcliff, where the car was diagnosed and I was informed that the car's mechatronic/megatronix needs to be replaced. I immediately claimed for the repairs from my warranty service provider who then paid for the repairs, the repair cost was R27 300. After payment was made Audi Centre Northcliff informed me that my entire gearbox needs to be replaced and that it would cost an additional +-R85 000, I then asked that they provide me with a diagnosis report and they failed to do so. After a few weeks I was informed that I will be liable to pay for storage cost, I then had the car towed back home to avoid any additional expenses. </p> <p><br />When I received my car, the entire gearbox was stripped and my car battery had been replaced with an old none working battery. I immediately informed the dealership and they told me that they are not liable. I then raised the matter with Audi SA hoping for a quick resolution but they are also unable to help. Currently the car is at home, not starting. The new replacement part was also sent to me in a box, Audi Centre Northcliff sent a job card to my warranty claiming that the repairs were completed.</p> <p> </p> <p>Even after raising my issues with both the dealer principal and service centre manager I am not getting a positive resolution. They seem to be happy with the fact that they got paid for doing nothing and that my car is now setting like a ****ped car in a s**** yard. It amazes me how a brand like this can treat it's customers like dirt.</p>