Audi Centre Hatfield - Should be rated last in service

I contacted Audi Centre Hatfield to make an appointment for my vehicle to be serviced, and I was assisted promptly with an appointment the very next day.

I had my vehicle at the centre at the specified time, and I was assisted. The technician asked at what time I required the vehicle, to which I rep**** "3pm". At 14:11 I got a call, informing me that the car was going to be late by 30 minutes, because they were waiting for an oil filter. I arrived at the centre at 15:46, at which time I was informed that they needed another 15 minutes. I eventually got my car at 16:20.

The technician that managed the service explained what was done, but very superficially. Apologizing for the delay, he simply neglected to sit me down and take me through the work that was done, as is normally the case when a vehicle is serviced. I therefore have no proof that any work was done.

Upon entering my vehicle, I noticed scuff marks on the bottom of the door frame. I asked the technician about it, indicating that it was not there when I submitted the vehicle into their care. The only response I got was a few mumbled words and a shrug.

After leaving the premises, I phoned the centre, and requested to speak to a manager. I was called back by Mr Engelbrecht, who promised to get to the bottom of the issue, and that I would receive a call-back. I am still waiting...

This is really pathetic service. Had it been from one individual, it could be taken as a bad day. But when management shows the same disregard for client satisfaction, it becomes a concern. I know at the end of the day my business won't affect their bottom line, but Audi Centre Hatfield will never receive my patronage again. How they claim to be rated number one in service on several radio stations, is beyond me, and clearly false advertising...