Audi Arcadia

A few weeks ago I came across a car advertised on cars.co.za, I showed it to my husband and he noticed that the dealership is at Audi Arcadia , we bought our first brand new car which was a Audi A3 in 2017 Dec and was assisted by Kristoffer who gave us excellent service, now with the history that we have with Kristoffer we decided to give him a ring regarding this advert as we were looking into purchasing a second car.

This second car is however a preowned, we sent Christoffer a text on watsapp and he got us assistance ASAP from his guy “Eugene”.

We were excited about the deal and we had our paper work ready,

The Eugene guy seemed to be new, as his service was not great, we had to constantly call him, probably 5 times a day to sort out paper work, he’s communication skills are appalling to say the least But my husband decided to be patient with him.

Eugene advises he would drop off the car and collect the outstanding documents, which took him roughly 2 days (that’s 2 days of me calling him for feedback)

The finally arrived and he advised he would need to collect the car after the weekend, as he needs to change tyres and get a new Windscreen and number plate sorted.

Why would he bring the car if all this is not done??

He fetched the car, and we noted a few things to add onto the list

The electrical windows don’t work The bright lights don’t work The plate lights don’t work

Eugene fetched the car and kept it for 3 days with no feedback received , we escalated this to Kristoffer and he advised he will inspect the car before it returns .

Eugene advised this would take approximately 2 days, I had to cancel 3 tracker appointments .

Finally the car is delivered for the 2nd time :

Same problem

Electric windows Number plate Lights

I managed to install the tracker while waiting for a response from Kristoffer regarding the problems we’ve incurred with Eugene and this car

Last week Friday I decided to intervene and sent a message to Kristoffer as my husband was now tired of the run around, I sent him a message and advised of the grievance

Kristoffer apologized and advised he Would sort everything out. He would get a driver to collect the vehicle and sort everything out.

I was okay with that

I sent him a follow up message on Monday to advise what time the driver would arrive, he told he would let know after his meeting,

I sent another message around 10am to find out if the driver would come, he told me the driver is busy and would let know later

Till today the driver is busy and Kristoffer will let know

I have logged a complaint on Hello Peter, I’m not too sure if this is the kind of service the dealership prides itself in??

Are we getting this kind of service because this is a preowned car?

Did we Perhaps get a discount of some sort ?

Now that we’ve signed for the car , they don’t care ?

Are we not paying enough for the service?

I’m just trying to understand why would people treat customers this way?