1 reviews | Active since Dec 2018
AUDI!!!!!!!!!
I recently took my A3 to Audi - Fourways to replace my rear brakes. When I collected my car, the daytime running warning light displayed on my screen FOR THE FIRST TIME. I immediately walked back to the service technician who then investigated the issue and we noticed the right-hand daytime running light was dead and that there was water in the light. The car was driven from the wash bay to the collection parking by someone at Audi, yet no one made me aware of the new fault. The service technician immediately said my maintenance plan does not cover the fault and that I should let it dry out in the sun for a couple of days. The service received was shocking, and he immediately went into blame instead of offering help and offering guidance on how it can be fixed. I was told I will need to pay for the replacement light as it is not Audi's issue. The car was washed in your bay, the water damage was that of your service center. The warning light came on that very afternoon for the first time AND that can be retrieved from the system. The service technician took notes on all "faults" and that was not one of the listed items. He also went on to mention that the Service manager would tell me the same thing. The service at Audi - Fourways dealership is appalling and the way that this was handled is unacceptable.
I did not even receive a courtesy call from the Manager who was not there.
I expect someone from Audi to call me and have this issue resolved as a matter of urgency.
