Appalling customer service on repairs!!!

<p>On the 24th of August 2016 my car failed on gear selections without warning, i called Audi centre Hatfield for advice and i was told not to drive the car but instead call audi assist to come and tow the car, which i did. To my surprise, when i called Audi assist the person on the telephone was already talking about establishing whose fault it is before the car was towed or even checked! Two days later i received a call from service technician saying he stripped down the car and the problem was with the clutch, he said he was about to order the part when he was told that Audi will not be covering the cost because the car was abused. The delearship itself does not understand the phrase! The service manager (Martin Engelbrecht) at the time he did not even want to communicate with me (client). I went in for a meeting with Martin Engelbrecht who didn't seem to care, all he said was that they will not cover the costs i should pay R15000.00 even though the car is within the maintanance plan which i pay for. The delearship blames my driving for the fault on the car but my driving was never questioned at point of sale! If i am a bad driver how come this only happened after years? This problem happened few weeks after the car was taken in for service. No job card or itemised quotation was given even until today and the delearship does not even communicate with me at all. I contacted Audi SA who were equally useless. They claim i drove the car whilst the clutch was slipping. I am the first buyer of the car and since purchase i don't know of any clutch slippage. How can i drive a car with a slipping clutch for four years? How does one even drive a car with a slipping clutch? If I, as a client am expected to know when the car has a problem without any prior warning how come Audi Center Hatfield did not pick the problem up during service? The car was coming from service and since purchase the car was only serviced by Audi Center Hatifeld. Audi SA even goes on to blame poor road and adverse driving, which to my understanding is nonsense because they sell their cars in the South African market therefore their cars should be able to withstand SA conditions. 90% of the time the car is driven in Gauteng and it has never even been driven anywhere else outside the country. Audi SA sent me a correspondence which contains wrong informtion however they still managed to draw conclusions! Audi preys on their clients and the delearship doesnt even care about their clients, they can blame anything and everything when the maintanance plan has to be acticve! The delearship lacks accountability and responsibility!I will definitely be staying away from such brands...they are useless all they care about is your money!</p>