Appalling customer service from Audi South Africa

<p>Recently dealt with Audi Northcliff whereby I went in to the branch and spoke to the branch manager as the phones were not being answered all day.</p> <p> He took down my details and after I left several messages for him he never returned my call.</p> <p>My car is desperate for the breaks to be replaced as they are metal on metal and making noise as I break.</p> <p>My car was then booked in at Audi fourways for breaks when the car got booked in the breaks were not attended to but instead a service was carried out.</p> <p>It has been a week since then and no one has contacted me back to make a booking for my breaks. This is now a inconvenience as my car must go back in, and no loan car is available I believe. </p> <p>Noone has contact me back, I lodged a call with Audi Headoffice and again no assistance.</p> <p>The service is poor and clients are just left hanging, it seems as though it’s a general Audi customer service after sales tactic which is disgusting.</p> <p> </p> <p>I expect a call and a call with a solution to my car being assisted to soonest and a loan car provided.</p>