Appalling Audi Service

On the 29th January 2022, I called Audi's Roadside Assistance as my car (bought in 2020) was displaying an error to check coolant. I advised them to take it to Audi Sandton or Rivonia as I'm fami**** those 2 dealerships but they told me they had to take it to one closest to where I was stuck.

Monday on the 31st January 2022 I went yo Audi Centurion on to find my car wasn't even booked in, and they only booked it in when I got there. Tuesday 1st February 2022, I was called to come collect it as they can't find the issue. I collected my car thinking all was well until the warning light came on again and had to return it on Wednesday 2nd February 2022. They told me they'll update me on the progress but they never do I'm the one who has to call to get an update and I'm always greeted by a rude service advisor. Who keeps asking if my car was involved in an accident which it has never been and I would've taken it up with my insurance if it ever was and not Audi.

On the 4th February 2022 the rude service advisor calls me to tell me they'll strip my car to see what could be causing the issue and that they'll give me a courtesy car once they've found the issue as I'm dependent on my car to do my job.

Til today I'm yet to get update on my car which they still haven't looked at or even stripped. I'm failing to do my work because of this appalling service and rude service advisor. All I want now is my car to be fixed or give me something I can use to do my job. After so many years of being a loyal Audi consumer my time with them has come to an end.