An I don't care attitude from a service advisor

On the 23 December at 15h00 I went to Audi Greyston, I went there to ask the service adviser to check my spare keys battery was flat as it was not showing the red light.The advisor who was not busy was Roland. I told him that I have a spare key with me and I think the battery is flat and I ask whether he could assist. he just continued reading what he was reading and told me that I will need to bring a car and a key to be programmed. I asked him hoe I'm I to bring the car as the keys were not working.He told me to get a tor truck.i asked whether Audi cannot arrange it through Audi assist he said no it is my responsibility to arrange. This was strange to me because he didn't even ask for my particulars to check what car I'm driving and wherether it was still under warranty.Even when I told him that the following day I have to leave for Cape Town