Abysmal service at Audi Port Elizabeth

My vehicle, Audi A8, presented a problem and said that it needed to be taken in to a dealership. Upon doing this, I was informed that it was nothing serious, and the fault was reset. A week later this fault reappeared, so the vehicle was taken back to the dealership. I was thus informed that the vehicle needed to be booked in as it was going to do damage to. Why wasn't this the case the previous week when the car was brought in for the same fault?? When I questioned this, the attitude went sideways, so I followed suit. As for the "manager" don't get me started. It's very convienent to remain behind your glass walls pretending to be busy, while. trying to beat your highest tetris score. They kiss you ass to buy their product, but aftersales service is a product that they cannot spell. For this very reason, if I EVER decide to purchase another Audi, I will most certainly not do any dealing with the branch in Port Elizabeth, William Moffett. As a side not, the staff training could also benefit with a refresher course on their product.