5 weeks and 4 days and they still have not looked at the car

I have to report terrible customer service from Audi N1 city. Our car has an issue and we took it to Audi N1 city on 11 December, only to find out today (18 January) that they have not opened up the engine to assess the damage yet. This after we repeatedly contacted them to follow up. They have also now started to ignore our calls and fail to call back even though more than 8 messages have been left and they promise to do so every time. Apparently they will look at the car tomorrow (Friday) or Monday, but this empty promise has been made every week since 11 December when clearly nothing has been done. I have no confidence that they will in fact inspect the vehicle within the next few days, bringing us to six weeks without a car. Thanks AUDI SA, and you don't even know how long it will take to fix it when you finally do the assessment!

The communication from AUDI's side is non-existent and the service beyond terrible.

AVOID taking your car there at all cost. The other Audi centres in Cape Town are better, although this is ruining Audi's reputation.