Audi Richards Bay centre

I would like to report Audi for a bad service. My car is still under moto plan and i took it for service on the 30th of May 2020. 2 days later my car had battery problem. I called them and they came to tow the car on 2nd/06/2020. They did the investigations and concluded that it was a tracking device that caused the problem. Tracker SA came examine the car on the 5th/06/2020 and they were willing to settle the bill should tracker be a cause of a problem. Results came back today from tracker people stating that tracking device isnt the one that caused the problem. Even after the results Audi are still insisting its tracker and they do not want to fix the car. My car has been with them for 2 weeks. As a client i feel im caught in the middle with something that has nothing to do with me. They not putting clients first they putting themselves first they do not care. The stressed they gave me its unbearable cant even focus at work because all i think off is the car. I bought a car for work purpose and currently my work is suffering. I do not mind paying for battery but i do mind paying for something that is still under moto plan. I am not sure if im disrespected because i am female or what.