Audi Richards Bay centre

Shocked, annoyed, embarrassed and disappointed towards Audi centre Richard's Bay, KZN.

I am really annoyed and disappointed with Audi Richard's Bay, South Africa.I've recently bought a brand new 2025 Audi Q5 quattro in Audi Centre Richard's Bay, KZN South Africa, that having challenges with an air conditioning problem. I've reported the Audi Q5 air-conditioning with the dealership company for them to check what could be the problem. The company booked the car in at the service to check aircon, put dye and said I should come back after 500 kilometers to verify if there's any leaks, after 500 Km went back for service the result from their technicians said there's no leak, yet the car now has again have the same air conditioning problem. Ever since the summer started I am traveling with Audi Q5 with excessive heat inside the car, very hot, yet they say this car is brand new and I am paying a lot of monthly for car installment. According to Audi company Q5 is rated as their luxury car, what is shocking me is they've sold me a said to be brand new car with not checking properly if everything is working perfectly before selling the car. I am really annoyed, shocked and disappointed with Audi Richard's Bay for selling me this supposedly said brand new car with air-conditioning problem, yet I am being trustworthy paying the bank fairly full monthly installment. This car is very very expensive as I am paying monthly fairly around R26 000 including insurance and car traker. A brand new car, worse said to be luxury have turned to be a nightmare, there's no brand new car hardly even a year that could have air-conditioning problems. It's makes me wonder what other mechanical this car is yet to surprised me with. It's makes me question the whole manufacturing of this car "Audi Q5 quattro 2025 " if it was really brand new, or they're playing sick mind games with me. I've been driving my Audi Q3 sport back Quatro for 3 years, bought it 3 years back at Limpopo Province , Polokwane Audi Centre brand new Germany car with no air conditioning challenges. Now, I've trade-in with Audi Richard's Bay my Audi Q3 sport back, and upgraded to Audi Q5 quattro 2025 that has turned to be a really nightmare, very horrifyingly so, traveling in this hot KZN summer weather with this car burning me alive inside, is really insane. Yet it is brand new! I urged Audi company to do the right and proper thing towards their customers, I really respected and trusted this car brand, a brand new car, sold to any customer should never have any air conditioning service mechanic problems, most especially with car expensive like Audi 5. I urged Audi South Africa to do the right thing to their customers.