WARNING: Very Bad Customer Service

WARNING: Audi Customer Service Problem!!!!!

I purchased an 2013 Audi Q5 2.0 TFSI at Audi Centre West Rand. The sales person was Jacques de Bruin. I took delivery of the car late afternoon 15 January. When I got home, I noticed a knocking sound coming from the engine and notified Jacques. Less than 3 hours later, the engine light came on. The next morning I notified Jacques, and took the car back to Audi. I again took delivery of the car the next week 22 January. There was a problem with the timing chain and valve cam and it was replaced. On the 23 while driving on the highway, the engine oil low warning came on. This indicates that the engine oil was not checked before delivery. On the same trip the EPC light came on and the engine speed governed to a maximum of 4000rpm. It goed into limp mode. We have also noticed an oil leak on the garage floor. Again Jacques was notified. I took the car back to Audi on 25 January to be checked out. Again I got the car back 29 January. That same evening, the oil was still leaking, the EPC light came on and the car went into limp mode. I told Jacques about it and that I want a refund. He agreed to it and said he will arrange for a refund. The next morning I took the car for a diagnostic check just for interest sake. 3 warnings showing on the test. 1. Engine Electrics 2. Left air vent flap 3. Oil pressure switch malfunction

On Monday 1 February, I communicated with Jacques regarding a refund. He requested some documents and I emailed it to him. He said that the refund will be logged and money reflect in my account by Wednesday. On Tuesday only, he said the refund was logged and that he is waiting for a proof of payment to send me. On Wednesday, still no proof of payment, on Thursday still no proof of payment. Jacques said that the payment was made on Tuesday? He obviously **** the whole time to me... I contacted Lebogang, the pre-owned manager and I took the car back with spare keys. He was not even aware of the refund arrangement. I battled another 4 working days with limited feedback from Lebogang regarding this matter. Eventually we had to get lawyers involved. We also contacted the big chief at Audi head office, also the Dealer Principle at Audi West Rand.

Long Story short, this problamatic car is back on the floor. Please deal with the dealership with caution as they don’t have any idea what quality service or customer service is...