Based on recent customer reviews, Audi Centre Westrand earns praise for its sales floor, with buyers naming consultant Kagiso and service advisors Thiru and Neo as genuinely helpful. Sentiment collapses after the sale. Owners describe recurring engine warning lights, gearbox shudder and electrical faults that repeated workshop visits fail to resolve, alongside parts department delays, unreturned manager calls and ignored WhatsApp messages. Several buyers report a vehicle sold while their finance was approved, or used cars delivered with serious mechanical defects, prompting escalations to Audi South Africa.
TrustIndex
2.3
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Audi Centre Westrand
What do customers say about Audi Centre Westrand?
Based on recent customer reviews, Audi Centre Westrand earns praise for its sales floor, with buyers naming consultant Kagiso and service advisors Thiru and Neo as genuinely helpful. Sentiment collapses after the sale. Owners describe recurring engine warning lights, gearbox shudder and electrical faults that repeated workshop visits fail to resolve, alongside parts department delays, unreturned manager calls and ignored WhatsApp messages. Several buyers report a vehicle sold while their finance was approved, or used cars delivered with serious mechanical defects, prompting escalations to Audi South Africa.
Is Audi Centre Westrand trustworthy?
Audi Centre Westrand has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked Audi Centre Westrand across 74 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2019
Disheartening services from Audi west Rand.
I have now taken my car to Audi West Rand three times, and unfortunately the issue remains unresolved. Each time I ask why a more thorough investigation is not being carried out, I am told that they are following the process prescribed by Audi South Africa. I will be returning the vehicle for a fourth time this week, and the situation has become extremely frustrating. This is my daily vehicle, and I am not comfortable driving a car with the engine warning light constantly illuminated. I would greatly appreciate AUDI SOUTH AFRICA’s intervention to ensure that this matter is properly investigated and permanently resolved.
1 reviews | Active since Jun 2019
Disheartening services from Audi west Rand.
I have now taken my car to Audi West Rand three times, and unfortunately the issue remains unresolved. Each time I ask why a more thorough investigation is not being carried out, I am told that they are following the process prescribed by Audi South Africa. I will be returning the vehicle for a fourth time this week, and the situation has become extremely frustrating. This is my daily vehicle, and I am not comfortable driving a car with the engine warning light constantly illuminated. I would greatly appreciate AUDI SOUTH AFRICA’s intervention to ensure that this matter is properly investigated and permanently resolved.
1 reviews | Active since Aug 2015
BAD service from AUDI WESTRAND
They don't even deserve a 1 Star. I purchased a Q3 2 years ago from them, brand spanking new, ordered online etc. What a beautiful sales experience with the team. All help on deck and the most amazing sales team and Sales Manager. The service support received thereafter has been terrible. I've had a problem with my gears not shifting smoothly from one gear to another. I took it in and a Mechanical expert went out for a ride with me and advised, thats how a dula gearbox work. It will be a jerking effect. Utter nonsence, also further told me that the alarm lights on my dashboard would light up if it was a problem. The next visit relates to a shudder on my steeringwheels when making 90degree and more turns. This was reported, same experience, they couldn't find the problem. I've been back there several times with this same problem that is only progressively becoming worse. With the last bookin they had my car for 2 days and the only thing they done was lubricate, as I drove out, the problem continues to exist. I've engaged the service advisor, Thiru, I've left several messages for Shai, to call me back but to no avail. It/s been 6 days and not one response on Whatsapp from Thiru or a returned call or email from Shai. I am appauled by their deliberate non-egagement for such a renowned and luxury brand. I've been a proud Audi owner for the last 3 decades and I'm seriously considering not to extend my this relationship any further. using AI I have looked up a list of probable causes that may be the problem. The team definately makes assumptions, they clearly not consulting with their Germany team, because I've noticed a large number of complaints on this matter on the same car type and everything is always donw the intent to save a buck. We no longer have people in the industry that is brand aware and will serve their customers in the way they should be. At least, these service/maintenance/freeway plans don't come for free and are not cheap. By the way, I have a lousy 24k on mileage and should definately not be dealing with issues of this nature now. I hope and trust that the Motor Industry will attempt to do something with my complaint and that Audi SA, will attempt to solve my problem.
1 reviews | Active since Aug 2015
BAD service from AUDI WESTRAND
They don't even deserve a 1 Star. I purchased a Q3 2 years ago from them, brand spanking new, ordered online etc. What a beautiful sales experience with the team. All help on deck and the most amazing sales team and Sales Manager. The service support received thereafter has been terrible. I've had a problem with my gears not shifting smoothly from one gear to another. I took it in and a Mechanical expert went out for a ride with me and advised, thats how a dula gearbox work. It will be a jerking effect. Utter nonsence, also further told me that the alarm lights on my dashboard would light up if it was a problem. The next visit relates to a shudder on my steeringwheels when making 90degree and more turns. This was reported, same experience, they couldn't find the problem. I've been back there several times with this same problem that is only progressively becoming worse. With the last bookin they had my car for 2 days and the only thing they done was lubricate, as I drove out, the problem continues to exist. I've engaged the service advisor, Thiru, I've left several messages for Shai, to call me back but to no avail. It/s been 6 days and not one response on Whatsapp from Thiru or a returned call or email from Shai. I am appauled by their deliberate non-egagement for such a renowned and luxury brand. I've been a proud Audi owner for the last 3 decades and I'm seriously considering not to extend my this relationship any further. using AI I have looked up a list of probable causes that may be the problem. The team definately makes assumptions, they clearly not consulting with their Germany team, because I've noticed a large number of complaints on this matter on the same car type and everything is always donw the intent to save a buck. We no longer have people in the industry that is brand aware and will serve their customers in the way they should be. At least, these service/maintenance/freeway plans don't come for free and are not cheap. By the way, I have a lousy 24k on mileage and should definately not be dealing with issues of this nature now. I hope and trust that the Motor Industry will attempt to do something with my complaint and that Audi SA, will attempt to solve my problem.
1 reviews | Active since Jun 2010
Audi West Rand Roodepoort Terrible service
Parts department gives audi a bad name took my car for an oil service, found a coupling and pipe is leaking and sump is damaged instruction oil service, replace coupling and pipe and flush brakes waiting for Parts since Friday morning 10am left car with them over weekend Tuesday morning no parts, fetched vehicle without repairs. Spoke to Morris in parts asked for Manage Clem or chris to call, still no phone call terrible people, make promises and never follow up. Thiru and Neo in service very helpful. let down by Audi parts department now i want to sell my Audi - bad taste - second time i am having a bad experience at this motor dealer. there will not be a third time. dont make the same mistake i have.
1 reviews | Active since Jun 2010
Audi West Rand Roodepoort Terrible service
Parts department gives audi a bad name took my car for an oil service, found a coupling and pipe is leaking and sump is damaged instruction oil service, replace coupling and pipe and flush brakes waiting for Parts since Friday morning 10am left car with them over weekend Tuesday morning no parts, fetched vehicle without repairs. Spoke to Morris in parts asked for Manage Clem or chris to call, still no phone call terrible people, make promises and never follow up. Thiru and Neo in service very helpful. let down by Audi parts department now i want to sell my Audi - bad taste - second time i am having a bad experience at this motor dealer. there will not be a third time. dont make the same mistake i have.
1 reviews | Active since Aug 2024
***********, unreliable, dishonest and *****ulent!
*********, dishonest, *****ulent idiots! Bought a bakkie that is just a mess! Took it for a full diagnostics at Ford. Sent it back to Audi they can all of a sudden not find the faults Ford found and claims everything is good. Endless promises to return the vehicle everyday and they just don't pitch. The Bidvest report says it's a single cab when it's a cab and a half, the report states that everything passed including oil etc and then the manager wants to say that the oil leaks are new when ford pointed it out and showed us where the old oil was just wiped off. The manager claims it's just a standard checklist that gets done when they purchase a vehicle to make sure it wasn't in a accident etc but we had at it at panel beaters confirming accident damage. We have spent 30k out of our pockets thus far to get the vehicle in a presentable condition and as far as the mechanical part goes we are getting little to no assistance. They owe us money for repairs, diagnostics etc that is also just empty promises to pay it back. When financing you pay for registration etc but with this dealer we had to do everything after it was mistakenly registered on my wife's mother's name and try and claim back our money. The sales person as well as the Manager is totally ***********! I cannot believe Bidvest associates themselves with this dealer! We will be seeking legal advice to cancel the deal. Unbelievable and disappointing from a reputable franchise.
1 reviews | Active since Aug 2024
***********, unreliable, dishonest and *****ulent!
*********, dishonest, *****ulent idiots! Bought a bakkie that is just a mess! Took it for a full diagnostics at Ford. Sent it back to Audi they can all of a sudden not find the faults Ford found and claims everything is good. Endless promises to return the vehicle everyday and they just don't pitch. The Bidvest report says it's a single cab when it's a cab and a half, the report states that everything passed including oil etc and then the manager wants to say that the oil leaks are new when ford pointed it out and showed us where the old oil was just wiped off. The manager claims it's just a standard checklist that gets done when they purchase a vehicle to make sure it wasn't in a accident etc but we had at it at panel beaters confirming accident damage. We have spent 30k out of our pockets thus far to get the vehicle in a presentable condition and as far as the mechanical part goes we are getting little to no assistance. They owe us money for repairs, diagnostics etc that is also just empty promises to pay it back. When financing you pay for registration etc but with this dealer we had to do everything after it was mistakenly registered on my wife's mother's name and try and claim back our money. The sales person as well as the Manager is totally ***********! I cannot believe Bidvest associates themselves with this dealer! We will be seeking legal advice to cancel the deal. Unbelievable and disappointing from a reputable franchise.
1 reviews | Active since May 2018
They can do better
The service is amazing! However they get a zero rating from me for offering Bidvest Insurance, that insurance company is a nightmare to deal with when it comes to claims. Audi must find a better insurer to offer their customers.
1 reviews | Active since May 2018
They can do better
The service is amazing! However they get a zero rating from me for offering Bidvest Insurance, that insurance company is a nightmare to deal with when it comes to claims. Audi must find a better insurer to offer their customers.
1 reviews | Active since Jul 2012
Terrible Service Department
Such terrible service. Unable to find the electrical fault in my car, blamed the tracker and told me to take it out. Removed tracker and then nothing changed, I attempted to get hold of someone at Audi, no one returns your call. Went down to the dealership to get assistance and all I got was a bad attitude, passing the buck. I am done with Audi after many years. Just ******* service and ******* cars.
1 reviews | Active since Jul 2012
Terrible Service Department
Such terrible service. Unable to find the electrical fault in my car, blamed the tracker and told me to take it out. Removed tracker and then nothing changed, I attempted to get hold of someone at Audi, no one returns your call. Went down to the dealership to get assistance and all I got was a bad attitude, passing the buck. I am done with Audi after many years. Just ******* service and ******* cars.
1 reviews | Active since Feb 2021
Finance Approved, Then Vehicle Sold Behind My Back – Disgraceful Conduct by Audi West Rand
I am appalled by the treatment I received from Audi West Rand, which shows a complete lack of professionalism, ethics, and basic customer respect. On 3 January 2026, I app**** for finance on a 2024 MINI Countryman JCW ALL4. On 5 January, the finance was approved and I was contacted to finalise the finance details. From that moment onward, there was absolute silence from the dealership. No updates. No calls. No messages. On 7 January, I had to contact the sales representative myself to ask what was happening—only to be told that the vehicle had been sold while my finance-approved transaction was supposedly in progress. No warning. No courtesy call. No explanation. I had to find out by chasing them. This is unacceptable. Selling a vehicle while a customer’s finance is approved and then failing to communicate it shows utter contempt for the customer and a complete breakdown of sales ethics. This is not a misunderstanding—it is disgraceful behaviour and a clear failure of internal controls. Audi markets itself as a premium brand. What I experienced was arrogance, indifference, and a total lack of accountability. If this is how Audi West Rand treats finance-approved buyers, consumers should be extremely cautious. I have escalated this matter to Audi South Africa and will continue to pursue it until proper accountability is enforced. Avoid Audi West Rand unless you are prepared to be ignored, misled, and treated as disposable.
1 reviews | Active since Feb 2021
Finance Approved, Then Vehicle Sold Behind My Back – Disgraceful Conduct by Audi West Rand
I am appalled by the treatment I received from Audi West Rand, which shows a complete lack of professionalism, ethics, and basic customer respect. On 3 January 2026, I app**** for finance on a 2024 MINI Countryman JCW ALL4. On 5 January, the finance was approved and I was contacted to finalise the finance details. From that moment onward, there was absolute silence from the dealership. No updates. No calls. No messages. On 7 January, I had to contact the sales representative myself to ask what was happening—only to be told that the vehicle had been sold while my finance-approved transaction was supposedly in progress. No warning. No courtesy call. No explanation. I had to find out by chasing them. This is unacceptable. Selling a vehicle while a customer’s finance is approved and then failing to communicate it shows utter contempt for the customer and a complete breakdown of sales ethics. This is not a misunderstanding—it is disgraceful behaviour and a clear failure of internal controls. Audi markets itself as a premium brand. What I experienced was arrogance, indifference, and a total lack of accountability. If this is how Audi West Rand treats finance-approved buyers, consumers should be extremely cautious. I have escalated this matter to Audi South Africa and will continue to pursue it until proper accountability is enforced. Avoid Audi West Rand unless you are prepared to be ignored, misled, and treated as disposable.