To much effort for Audi!!

A simple request for Audi Centre Westrand is to much of an effort! My boot didnt want to open manually or with a key, so i went to the service department and spoke to the receptionist in charge there, apparently they cannot just look at it because you must first pay the price for a tech to check this out!! No favors for an Audi customer, you guys seem way to busy to help out! The whole process will cost me Over R600 to just see what is the issue and then still carless for upto 2 days? Business is booming Audi, rather shut doors now and retire! If i could sell my car today for another car besides a Audi i would just on the basis of this services! Clients/Customers beware as they will not give you aftersale assistance!