Disappointing Customer Service

I'm extremely disappointed with the after-sales customer service received from Audi West Rand.<br> I purchased my vehicle on the 31st of July and still do not have the correct spare keys for my vehicle.<br> This is a major concern for myself and the insurance company as they will not cover a theft if I do not have spare keys.<br> Furthermore I have a credit with the dealership as I did not want the arches coloured after I had already paid for it.<br> I was told that it would not be possible to receive a refund however I could choose another 'extra' which I did not want. I then decided I would go with the customised plates and pay the difference. <br> I have NEVER received feedback on this from Stella, the sales agent, whom I have emailed numerous times.<br> Eventually I was told that she had left the dealership, I then escalated it to Elsabe who is the sales manager and ABSOLUTELY NOTHING was done about it to date.<br> Is the service your clients receive?<br>