Bad service no feedback

My car had to be towed on Saturday, 29 August 2015, after I received a ESC error message and the car would not start. I have driven an Audi vehicle for the last four and a half years so I know the service that Audi can and has provided. My car has been at Audi for a week and two days now and the only time I receive any feedback is when I call the centre and the feedback given is always inconsistent. I even received a call asking me what is wrong with the vehicle and what was the cause of the breakdown? Should Audi not answer this question? Noone is telling me what the way forward is or when I can expect my car back. This information is important as I need to make an alternative plan in moving around. If I had an option I would have requested my car to be moved to either Audi Centre Rivonia or Audi Centre Johannesburg as I have received great service there with consistent updated and feedback on what is happening to your vehicle. This is really disappointing. I might not be driving the most expensive model in the Audi range of cars but good service nonetheless goes a long way. To all my fellow Audi drivers, stay away from Audi Centre Westrand.